About NorthStar: Healthcare Care Coordination Led by Experience
Care coordination for families who need clarity when medical systems feel overwhelming.
Many families struggle not only with medical decisions, but with patient portals, telehealth visits, online forms, and fragmented communication between providers. NorthStar helps bridge this digital divide by supporting technology setup, secure document sharing, and clear communication so families stay connected and informed.
Independent advisory. Not affiliated with any employer.
Frequently asked questions
Is this the same as a home health aide or nurse?
No. NorthStar does not provide hands-on medical care or replace licensed providers.
We coordinate, organize, and support care so nothing falls through the cracks. Think of us as the person making sure appointments, paperwork, technology, and follow-ups actually happen.
Why would my family need this if doctors already manage care?
Doctors manage medical treatment. They don’t track referrals, chase paperwork, set up portals, explain next steps, or keep families aligned.
That gap is where most breakdowns happen. NorthStar fills that gap.
My parent struggles with technology. Can you help with that?
Yes. This is a core part of our service.
We help set up and simplify patient portals, telehealth apps, shared calendars, and secure document access so seniors and families can participate in care without feeling overwhelmed or excluded.
Will you talk directly to doctors or make medical decisions?
We help prepare questions, track communication, and organize information.
All medical advice and clinical decisions remain with licensed providers. We support the process, not replace it.
I live far away. How does this work remotely?
NorthStar is fully virtual.
We coordinate care, manage updates, organize documents, and maintain shared dashboards so family members can stay informed regardless of location. Service is available across the U.S. and Canada.
How is this different from me just doing it myself?
You can do it yourself. Most families try.
They usually come to us after missing something important, burning out, or realizing the system isn’t built to support families. We bring structure, consistency, and follow-through when time and energy are limited.
Who typically uses NorthStar?
Adult children supporting aging parents, families managing complex or chronic conditions, and anyone overwhelmed by fragmented healthcare systems or technology barriers.
What’s the first step?
A short intake call to understand your situation and determine whether NorthStar is the right fit. No pressure. Just clarity.